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What do I have to do to make sure my refills are in place on time?

As part of our service, we’ll contact your prescriber about a month before your last refill to get your new prescription in place.

How do you contact my doctor for refills?

To requests refills, we’ll call or fax your prescribers based on your current prescription.

How do you handle prior authorizations?

If a prescription needs a prior authorization, we work with your doctor and insurance company to make sure it goes through. In the event that your prescriber requires additional action on your behalf (such as an office visit or consultation), we will make that step as easy as possible by communicating clearly and consistently with you.

How do you make sure I get my refills on time?

About a month before your medication runs out of refills, we reach out to your prescribers to get your new prescription. If we have any issues with contacting your health providers, we will contact you by e-mail for assistance. You can always call us to speak to a pharmacist directly at 317-293-1700 for any account updates. We’re happy to help.

What happens if I have prescriptions with different doctors?

We’re happy to work with all of your doctors and prescribers related to refills, questions, or concerns.

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