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Customer Service

How do I contact a pharmacist?

You can always reach a pharmacist by calling 317-293-1700.

How do I contact someone about my account?

Our general phone lines are open Monday thru Friday 9:00AM-5:00PM. In the event our general phone lines are closed, you can leave a voicemail and a pharmacist will return your call within 30 minutes. If you’re experiencing a medical emergency, contact your physician immediately or dial 911.

How do I contact someone about my bill?

If you have questions about your bill, our general phone lines are open Monday thru Friday 9:00AM-5:00PM. Our Billing Department is open Monday thru Friday from 9:00AM - 5:00PM EST. In the event your question requires a Billing Specialist when the department is closed, we will respond to you on the next business day.

How do I give feedback about my experience?

We love hearing from our customers! Your feedback lets us know how we’re doing and if there are any areas where we can improve your service. If you have Product or Service suggestions, please don’t hesitate to share them with us by emailing us at info@pharmaneek.com or by calling the pharmacy directly 317-293-1700.

What if I don’t check my email regularly?

It’s important to check your email for account updates from UneekDose. We’ll send you account status updates, billing changes, and other helpful information to help you stay in control of managing your medication.

What types of emails will I receive?

We understand that you don’t want to receive unnecessary communications from your pharmacy. We’ll automatically email you before a shipment goes out, before your bill posts, when you shipment leaves the pharmacy, and when your card has been charged if you’re on an Auto-Pay plan. We’ll also email you in the event we can’t obtain a refill, or have questions about how to reach your prescribers, as needed. Occasionally, we’ll e-mail you to learn about your experience as a customer and to inform you about any product updates.

Who do I contact if I’m a caregiver?

You can sign up the person you’re caring for via our standard sign-up page here. If you’re caring for someone else, feel free to give us a call and introduce yourself — we’d like to get to know you, too.

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